Technology Strategy
What Good Technology Due Diligence Looks Like
A clean architecture diagram tells you almost nothing about deal risk; the team, the delivery record, the debt and the key person dependencies decide what happens after close.
Blogs
Practical thinking on transformation and technology.
Twenty articles drawn from our services, sectors and delivery experience. Each opens in a new window so you keep your place in the list.
Digital Transformation
Change Adoption Is the Last Mile of Technology
Training completion rates measure attendance, not behaviour change; adoption has to be engineered through incentives and capability, then measured in how people actually work.
Operational Excellence
Delivery Maturity Beyond Agile Ceremonies
Standups and sprint reviews are not evidence of maturity; flow, quality and predictability are, and most teams doing the rituals have never measured any of them.
Artificial Intelligence
Buying AI From Vendors Without Locking Yourself In
AI contracts written for convenience today often become the reason switching costs a fortune tomorrow; portability and exit rights need negotiating up front.
Operational Excellence
Measuring Benefits People Actually Believe
Most benefits cases collapse under scrutiny; the fix is disciplined baselines, honest attribution and a named owner who signs.
Operational Excellence
Peak trading readiness is an operational discipline, not a checklist
Getting an e-commerce platform ready for peak trading is a rehearsed operational discipline, not a one-off load test.
Data
Procurement data that actually supports negotiation
Spend visibility only creates leverage at the negotiating table when taxonomy and supplier master data are trustworthy.
Technology Strategy
Payments modernisation under regulatory pressure
Modernising core payments infrastructure to a regulatory deadline requires resilience thinking, not just a migration plan.
Healthcare
Paperless is an operating decision, not a scanning project
Digitising paper records only pays off when the process around records is redesigned, not merely copied into a screen.
Healthcare
Interoperability that clinicians actually feel
Standards compliance is not the same as a workflow that clinicians trust and use without friction.
Digital Transformation
Digital Front Doors in Public Services
A well-designed digital front door for public services only works if the back office truth behind it, and the assisted digital route beside it, are designed with equal care.
Technology Strategy
Cloud Cost Is an Architecture Conversation
FinOps dashboards can highlight overspend but they cannot fix it, because cloud cost is set at design time by data gravity, coupling and tenancy choices.
Operational Excellence
The Business Analyst as a Decision Accelerator
The most valuable business analysts close decisions rather than merely documenting requirements, and that shift changes how the role should be measured.
Operational Excellence
Why Programmes Lose Confidence, and How to Restore It
Stakeholder confidence is a delivery asset that erodes long before a programme visibly fails, and it can be rebuilt with honest reporting rather than reassurance.
Artificial Intelligence
Governing Generative AI Without Stopping It
Proportionate governance lets generative AI move fast in low risk areas and slows down deliberately where the stakes are real.
Data
Data Quality Is a Process Problem
Bad data is rarely a data problem, it is a symptom of an operational process nobody has fixed.
Technology Strategy
Legacy Modernisation Without a Big Bang
The organisations that modernise successfully rarely do it through a single dramatic replacement.
Digital Transformation
What a Target Operating Model Should Actually Say
Most target operating models are diagrams that describe structure but never make a single decision.
Technology Strategy
Integration Debt: The Quiet Tax on Transformation
Every transformation programme eventually meets a ceiling built from years of unmanaged system integrations.
Artificial Intelligence
Choosing AI Use Cases That Earn Their Place
Most organisations have too many AI ideas and not enough discipline to say no to the wrong ones.